South Carolina

2:35:02 PM

Designing AI-Driven Systems and Platforms at Enterprise Scale

UX and AI strategy leader specializing in complex systems, platform modernization, and intelligent product ecosystems.
Healthcare | AI Systems | Enterprise Platforms | Modernization | Design Systems | AI Strategy

I help organizations turn complex ideas and AI capabilities into clear strategy, scalable products, and cohesive user experiences that deliver real ethical business value.

Strategic Product Leadership

Define product strategy across complex ecosystems and emerging technologies

Product Strategy

Ecosystem Thinking

Innovation Strategy

Strategic Product Leadership

Define product strategy across complex ecosystems and emerging technologies

Product Strategy

Ecosystem Thinking

Innovation Strategy

Strategic Product Leadership

Define product strategy across complex ecosystems and emerging technologies

Product Strategy

Ecosystem Thinking

Innovation Strategy

AI & Intelligent Systems Design

Design AI-enabled platforms aligned to business and user outcomes

AI Strategy

Scalable AI Systems

AI Governance

AI & Intelligent Systems Design

Design AI-enabled platforms aligned to business and user outcomes

AI Strategy

Scalable AI Systems

AI Governance

AI & Intelligent Systems Design

Design AI-enabled platforms aligned to business and user outcomes

AI Strategy

Scalable AI Systems

AI Governance

Ajoy Ranga

Chief Digital Officer - 2025

Your text here

Ajoy Ranga

Chief Digital Officer - 2025

Your text here

Ajoy Ranga

Chief Digital Officer - 2025

Your text here

Play showreel

2026

Play showreel

Some of my recent work

(2021 — 2026)

Adam Neumann Unsplash

POLARIS

Modernizing a fragmented healthcare ecosystem into a unified, scalable platform while defining AI accelerators as a core delivery strategy for building products in an AI-driven world.

MY ROLE

UX Lead / Strategy

  • $30M+ Additional Revenue through Automation

  • 7% Increase in Task Completion

  • 5% Reduced Effort

  • 70% Faster development

  • 65% Reduction in production defects

Bilal Mansuri Unsplash

MedAdvisor NLP

Leveraging NLP to transform complex healthcare data into intelligent, personalized communications that improve member understanding and engagement.

MY ROLE

UX Lead / Strategy

I set the experience direction for an AI communication platform and defined how automation and human trust work together in it.

  • Communication framework: Created the framework and reusable patterns that turn complex healthcare data into clear, personalized messages across email, SMS, portal, and phone.

  • AI workflow design: Designed the AI-driven communication workflows, including where automation drafts and adapts messages and where people review them.

  • Principles: Wrote the five design principles the team built against: Clarity First, AI as an Accelerator, Human-Centered Automation, Scalable Communication, and Multi-Channel Flexibility.

  • Research and validation: Led research and iterative validation with healthcare operations stakeholders.

  • Alignment: Ran cross-team workshops with product, engineering, AI and data teams, and operations, and mentored designers in AI-driven UX.

Possessed Photography Unsplash

PALLAS

Designing machine learning–powered predictive diagnostics for satellite and ground station operations to enable proactive battle space management and mission readiness.

MY ROLE

UX Lead / Strategy

I held a dual role as UX Lead and Software Engineer. I shaped the product’s direction and built its front end.

  • First UX practice on the program: Brought UX into the agile process for the first time, so designs were tested with operators before development started.

  • Product vision: Defined the vision to merge scattered satellite and ground station tools into one modular platform serving military, education, and agricultural users.

  • Predictive diagnostics: Partnered with the machine learning engineer to design how predictions appear to operators, so they could act on early warnings about failures and threats.

  • Information architecture and workflows: Defined the information architecture and simplified the operator workflows to reduce mental load and training time.

  • Hands-on build: Led Angular front-end development alongside 2 front-end and 4 back-end developers, building the components and data visualizations that became the platform’s patterns.

  • Results: Task completion rose from 32% to 93%, and operators rated satisfaction 9 out of 10.

MORE PROJECTS

Frameworks I developed for AI Systems and Design

I build high-trust teams where designers, engineers, and product leaders collaborate to solve complex problems. My leadership focuses on clarity, alignment, and creating environments where innovation can scale.

How I Work

  • Systems thinking

  • Cross-functional leadership

  • AI strategy

  • Platform design

  • Design systems

  • Organizational alignment

How I Work

  • Systems thinking

  • Cross-functional leadership

  • AI strategy

  • Platform design

  • Design systems

  • Organizational alignment

Impact Highlights

  • Led modernization of enterprise healthcare platform

  • Defined AI-enabled design workflows

  • Contributed to multi-million-dollar AI proposal wins

  • Built scalable design systems across product ecosystems

User Experience Lead

UST

2021 - Current

Led cross-functional teams across design, engineering, product, and research to deliver enterprise digital platforms as part of large-scale healthcare modernization initiatives focused on bringing AI into product space as a solution and as part of defining the new product models for development in the world of AI. Key Contributions: - Led cross-functional teams across design, engineering, product management, and research to deliver enterprise digital platforms. - Contributed to enterprise platform modernization efforts by translating complex organizational requirements into scalable product architectures and experience frameworks with AI accelerators. - Defined and operationalized design systems and reusable experience frameworks supporting consistent delivery across large product ecosystems supporting AI. - Partnered with product and technology leadership to shape platform vision, experience strategy, and digital transformation priorities. - Presented design strategy and platform vision to stakeholders and executive leadership, helping guide program priorities and product direction. - Developed strategic product concepts and experience frameworks used in client proposals that contributed to winning seven-figure AI-enabled healthcare transformation engagements.

User Experience Lead

UST

2021 - Current

Led cross-functional teams across design, engineering, product, and research to deliver enterprise digital platforms as part of large-scale healthcare modernization initiatives focused on bringing AI into product space as a solution and as part of defining the new product models for development in the world of AI. Key Contributions: - Led cross-functional teams across design, engineering, product management, and research to deliver enterprise digital platforms. - Contributed to enterprise platform modernization efforts by translating complex organizational requirements into scalable product architectures and experience frameworks with AI accelerators. - Defined and operationalized design systems and reusable experience frameworks supporting consistent delivery across large product ecosystems supporting AI. - Partnered with product and technology leadership to shape platform vision, experience strategy, and digital transformation priorities. - Presented design strategy and platform vision to stakeholders and executive leadership, helping guide program priorities and product direction. - Developed strategic product concepts and experience frameworks used in client proposals that contributed to winning seven-figure AI-enabled healthcare transformation engagements.

User Experience Lead

UST

2021 - Current

Led cross-functional teams across design, engineering, product, and research to deliver enterprise digital platforms as part of large-scale healthcare modernization initiatives focused on bringing AI into product space as a solution and as part of defining the new product models for development in the world of AI. Key Contributions: - Led cross-functional teams across design, engineering, product management, and research to deliver enterprise digital platforms. - Contributed to enterprise platform modernization efforts by translating complex organizational requirements into scalable product architectures and experience frameworks with AI accelerators. - Defined and operationalized design systems and reusable experience frameworks supporting consistent delivery across large product ecosystems supporting AI. - Partnered with product and technology leadership to shape platform vision, experience strategy, and digital transformation priorities. - Presented design strategy and platform vision to stakeholders and executive leadership, helping guide program priorities and product direction. - Developed strategic product concepts and experience frameworks used in client proposals that contributed to winning seven-figure AI-enabled healthcare transformation engagements.

Sr. Lead Designer

Mindsprint

2025

Lead experience strategy and platform design for enterprise healthcare systems utilizing ML, NLP, and other AI technologies - focused on improving patient engagement, drug adherence, and healthcare communication outcomes. Key Contributions: - Lead cross-functional teams spanning design, engineering, product, analytics, regulatory, and business stakeholders to deliver large-scale healthcare communication platforms integrating AI and ML. - Define UX and platform product and design strategy to support consumer health engagement, pharmaceutical communication pathways, and patient education workflows. - Conduct strategic user research initiatives including journey mapping, stakeholder discovery, and behavioral analysis to uncover barriers to medication adherence and patient engagement. - Developed modular design system architecture enabling scalable platform growth and consistent digital experiences across healthcare networks. - Facilitate collaborative design sprints to accelerate concept validation, product direction, and stakeholder alignment. - Present research insights, design strategy, and transformation roadmaps to executive stakeholders and cross-functional leadership. - Partner across business functions including operations, marketing, regulatory compliance, network partners, and analytics teams to ensure solutions align with both user needs and organizational objectives. - Mentored and developed designers while improving team processes, design critique culture, and cross-disciplinary collaboration.

Sr. Lead Designer

Mindsprint

2025

Lead experience strategy and platform design for enterprise healthcare systems utilizing ML, NLP, and other AI technologies - focused on improving patient engagement, drug adherence, and healthcare communication outcomes. Key Contributions: - Lead cross-functional teams spanning design, engineering, product, analytics, regulatory, and business stakeholders to deliver large-scale healthcare communication platforms integrating AI and ML. - Define UX and platform product and design strategy to support consumer health engagement, pharmaceutical communication pathways, and patient education workflows. - Conduct strategic user research initiatives including journey mapping, stakeholder discovery, and behavioral analysis to uncover barriers to medication adherence and patient engagement. - Developed modular design system architecture enabling scalable platform growth and consistent digital experiences across healthcare networks. - Facilitate collaborative design sprints to accelerate concept validation, product direction, and stakeholder alignment. - Present research insights, design strategy, and transformation roadmaps to executive stakeholders and cross-functional leadership. - Partner across business functions including operations, marketing, regulatory compliance, network partners, and analytics teams to ensure solutions align with both user needs and organizational objectives. - Mentored and developed designers while improving team processes, design critique culture, and cross-disciplinary collaboration.

Sr. Lead Designer

Mindsprint

2025

Lead experience strategy and platform design for enterprise healthcare systems utilizing ML, NLP, and other AI technologies - focused on improving patient engagement, drug adherence, and healthcare communication outcomes. Key Contributions: - Lead cross-functional teams spanning design, engineering, product, analytics, regulatory, and business stakeholders to deliver large-scale healthcare communication platforms integrating AI and ML. - Define UX and platform product and design strategy to support consumer health engagement, pharmaceutical communication pathways, and patient education workflows. - Conduct strategic user research initiatives including journey mapping, stakeholder discovery, and behavioral analysis to uncover barriers to medication adherence and patient engagement. - Developed modular design system architecture enabling scalable platform growth and consistent digital experiences across healthcare networks. - Facilitate collaborative design sprints to accelerate concept validation, product direction, and stakeholder alignment. - Present research insights, design strategy, and transformation roadmaps to executive stakeholders and cross-functional leadership. - Partner across business functions including operations, marketing, regulatory compliance, network partners, and analytics teams to ensure solutions align with both user needs and organizational objectives. - Mentored and developed designers while improving team processes, design critique culture, and cross-disciplinary collaboration.

UI/UX Software Engineer

CACI

2019 – 2021

Contributed to the development of a machine learning–enabled predictive maintenance platform supporting mission-critical military operations. Worked across engineering, product, and UX disciplines to translate complex operational requirements into scalable front-end systems that surfaced predictive insights for operational decision-making. Key Contributions: - Collaborated with product managers, backend engineers, and ML teams to design interfaces that surfaced predictive maintenance insights generated from machine learning models, enabling proactive equipment monitoring and operational readiness. - Led front-end development efforts using Angular, ensuring scalable and high-performance user interfaces for mission-critical operational software deployed in secure environments. - Translated complex technical requirements into intuitive visual interfaces through wireframes, interaction flows, and prototypes, improving usability for operational personnel working with predictive system outputs. - Partnered with UX designers to establish interaction standards and reusable design patterns, contributing to early design system foundations supporting consistency across the application. - Conducted iterative usability testing and research to ensure the platform aligned with operator workflows, operational constraints, and mission objectives. - Mentored designers and developers on best practices across UX, front-end architecture, and engineering collaboration. - Served as Scrum Master, coordinating sprint planning, removing delivery blockers, and ensuring alignment across development, product, and UX teams. - Contributed to visual interface development, including UI components, graphical assets, icons, and data visualization elements, ensuring seamless integration into the application.

UI/UX Software Engineer

CACI

2019 – 2021

Contributed to the development of a machine learning–enabled predictive maintenance platform supporting mission-critical military operations. Worked across engineering, product, and UX disciplines to translate complex operational requirements into scalable front-end systems that surfaced predictive insights for operational decision-making. Key Contributions: - Collaborated with product managers, backend engineers, and ML teams to design interfaces that surfaced predictive maintenance insights generated from machine learning models, enabling proactive equipment monitoring and operational readiness. - Led front-end development efforts using Angular, ensuring scalable and high-performance user interfaces for mission-critical operational software deployed in secure environments. - Translated complex technical requirements into intuitive visual interfaces through wireframes, interaction flows, and prototypes, improving usability for operational personnel working with predictive system outputs. - Partnered with UX designers to establish interaction standards and reusable design patterns, contributing to early design system foundations supporting consistency across the application. - Conducted iterative usability testing and research to ensure the platform aligned with operator workflows, operational constraints, and mission objectives. - Mentored designers and developers on best practices across UX, front-end architecture, and engineering collaboration. - Served as Scrum Master, coordinating sprint planning, removing delivery blockers, and ensuring alignment across development, product, and UX teams. - Contributed to visual interface development, including UI components, graphical assets, icons, and data visualization elements, ensuring seamless integration into the application.

UI/UX Software Engineer

CACI

2019 – 2021

Contributed to the development of a machine learning–enabled predictive maintenance platform supporting mission-critical military operations. Worked across engineering, product, and UX disciplines to translate complex operational requirements into scalable front-end systems that surfaced predictive insights for operational decision-making. Key Contributions: - Collaborated with product managers, backend engineers, and ML teams to design interfaces that surfaced predictive maintenance insights generated from machine learning models, enabling proactive equipment monitoring and operational readiness. - Led front-end development efforts using Angular, ensuring scalable and high-performance user interfaces for mission-critical operational software deployed in secure environments. - Translated complex technical requirements into intuitive visual interfaces through wireframes, interaction flows, and prototypes, improving usability for operational personnel working with predictive system outputs. - Partnered with UX designers to establish interaction standards and reusable design patterns, contributing to early design system foundations supporting consistency across the application. - Conducted iterative usability testing and research to ensure the platform aligned with operator workflows, operational constraints, and mission objectives. - Mentored designers and developers on best practices across UX, front-end architecture, and engineering collaboration. - Served as Scrum Master, coordinating sprint planning, removing delivery blockers, and ensuring alignment across development, product, and UX teams. - Contributed to visual interface development, including UI components, graphical assets, icons, and data visualization elements, ensuring seamless integration into the application.

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